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HOW TO ORDER     1.  Email the following information to (info@momsntots.com.my):            Name of the Item: Size: Colour: Quantity: Contact Number: Address for Item to be delivered:   We will advise you in the same/next day after receiving your order on the total amount + postage charge that you need to pay.   Important: If you do not hear back from us within 48 hours, please call us.  Sometimes, it could happen that your emails did not reach us or our reply did not reach you, vice versa.   2.   Call or sms us at  +6 016 770 6609 ( Alice ) / +6 016 842 7739 (Janet)   3.   You can also MSN us at (momsntotstore@hotmail.com) from 10am - 5 pm   4.   Fax to us at +607 554 6308 the following information:    Name of the Item: Size: Colour: Quantity: Contact Number: Address for Item to be delivered:   We will advise you in the same/next day after receiving your order on the total amount +  postage charge that you need to pay.      PAYEMENT METHODS   We accept the following modes of payments:   1.  Direct Bank Credit You may bank in the payment direct into our banking account via: a)  Online banking (eg Maybank2u and PBebanking for Malaysia ; DBS and POS for Singapore) b)  ATM (Automated Teller Machine ) Cash / cheque deposit. Kindly forward a copy of the remittance slip to us to advice us of the transaction.   We will inform you the bank information upon we confirmed your order.        2.   We accept payment made via palpal Secure online credit card payment For your convenience, you can make your payment using credit cards. Credit card payment will be processed via Paypal.   Note: a 4% admin charge will be charged if payment made via paypal.     CANCELLATION OF ORDER     Orders cannot be cancelled or altered once it has been processed and sent out through the delivery service. You may however arrange for exchanges after you have received your orders. Refer to Shipping and Returns below.       COLOUR VARIATION     Due to differences in colour calibration for different computers, the color of the items you see on your monitor may vary from the actual color.     SHIPPING & DELIVERY     For Local Orders (delivery addresses in Malaysia)   ALL AT FLAT RATE OF RM7.00 BY POSLAJU SERVICES   Upon receipt of payment, your orders will be processed and shipped within the next 2 business days.    Note: the above shipping rates are not applicable for wholesale purchase.   For Singapore Orders   By Mail (Singapore Post)   We will send the item(s) to you via registered post. For bulky/heavy packages requiring more postage charge, we will advise you on a more economy maiing option . International Orders   We deliver to anywhere in the world via our Pos Malaysia registered mail or any other courier services. Let us know your preference address and we will advise you on the charges.     RETURNS AND EXCHANGES   If for any reason you are not satisfied with your purchase at www.momsntots.com.my, you can return the items within 7 days of receipt for an exchange (subject to availability) or a refund (excluding shipping). Item accepted for returns/exchanges are cloth diapers only.   The following guidelines apply for exchanges:   1.  Write to us via email (info@momsntots.com.my) or call us for instructions prior to returning the item. 2.  Exchange will be accepted if you inform us of such intention within 7 days of receipt of items and items are to reach us within 14 days from date of invoice, subject to written confirmation from Moms & Tots Store. 3.  Items to be returned/sent back with their original packaging, in a resellable condition. 4.  Returned items should be sent to us at customer's own cost. 5.  Delivery or shipping fees are not refundable. 6.  Returns cannot be accepted on worn, soiled, stained or washed merchandise. 7.  Discounted/special priced items are final sales and will not be accepted for Returns/Exchanges. 8.  Customer will bear the shipping cost of the new item and difference in price between the returned and new item.   We regret that we cannot be responsible for loss or items damaged on the way back for an exchange. Please pack your returned items properly to ensure that items do not get damaged in transit and register/insure them if sending by normal post.